saranapokerPrivacy Policy

This page describes what we collect when you use saranapoker and how we keep that data protected. We believe privacy and transparency go hand in hand: we tell you clearly what information we gather, who we share it with, and what rights you have over your data.

When you open an account on saranapoker, deposit funds via DANA, e-wallet, or another payment method, or place a wager on Liga 1 or a live-dealer table, you're providing us with personal information. We take that responsibility seriously. Our servers encrypt your data, limit access to authorized staff only, and comply with applicable data-protection regulations.

Our services are available only where local law permits. Data handling practices may vary depending on your jurisdiction's legal requirements. If you have questions about how your data is managed, contact us via the support channels listed at the bottom of this page.

What We Collect from saranapoker Users

When you register a saranapoker account, we collect your email address or phone number, your full name, date of birth, and residential address. These details are required for identity verification and compliance with anti-money-laundering regulations.

We also collect information about your activity on saranapoker: bets placed, games played, deposits made, and withdrawals requested. This data helps us detect fraud, resolve disputes, and understand how our platform is used. We record the IP address and device information from which you access saranapoker, including your browser type and operating system.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction records and payment confirmation data. However, we do not store your actual payment card or wallet credentials—payment processors handle that securely on their servers.

We do not intentionally collect sensitive personal data.

We do not ask for your medical history, racial or ethnic background, or other sensitive categories. If you provide such information voluntarily, we will delete it and keep only what we need for account management.

How We Use Your Data on saranapoker

We use your personal information for the following purposes:

Account management: Creating and maintaining your saranapoker account, processing deposits and withdrawals, and managing your wallet balance.
Verification: Confirming your identity through KYC (know-your-customer) checks and anti-fraud monitoring.
Dispute resolution: Investigating complaints, resolving betting disputes, and handling withdrawal issues.
Legal compliance: Meeting anti-money-laundering, tax, and other regulatory obligations in our operating jurisdictions.
Platform improvement: Analyzing how users engage with our sportsbook, live-dealer tables, slots, and esports offerings to enhance features and fix technical issues.
Communications: Sending you updates about promotions, service changes, or account security alerts via email or in-app notifications.

We do not use your data for marketing purposes unless you have explicitly consented to receive promotional communications. You can manage your notification preferences in your saranapoker account settings at any time.

Third Parties and Data Sharing

We share your personal information with trusted service providers only when necessary. These partners help us process payments, verify your identity, and deliver our service. Payment processors (mobile banking, local payment, online payment, and others) receive transaction details to complete your deposit or withdrawal. Identity-verification partners receive your ID documents and address to confirm your eligibility.

Our servers may sit outside your jurisdiction (e.g., in data centers in Southeast Asia or beyond). When we transfer data across borders, we implement appropriate security safeguards such as encryption and contractual data-protection commitments.

We do not sell your personal data to third parties. We will not share your information with advertisers, data brokers, or any party without your explicit permission, except as required by law. If we receive a legal demand (subpoena, court order, or government request) to disclose your data, we will comply where legally obligated to do so.

Cookies and tracking: We use cookies and similar technologies to remember your login details, preferences, and session state. You can manage cookie settings in your browser; however, disabling all cookies may limit saranapoker functionality.

Your Rights Under saranapoker Privacy Policy

We respect your rights over your personal data. You have the right to:

Access: Request a copy of all personal information we hold about you on saranapoker.
Correction: Ask us to update or correct inaccurate information (e.g., your address or phone number).
Deletion: Request deletion of your account and associated data, subject to legal retention requirements (e.g., tax or anti-fraud records).
Portability: Receive your data in a structured, portable format so you can transfer it to another service.
Opt-out: Unsubscribe from promotional communications and marketing emails.

To exercise any of these rights, contact our support team via the channels listed at the bottom of this policy. We will respond to your request within a reasonable timeframe (typically five to ten business days).

Data Retention on saranapoker

We retain your personal information for as long as your account is active and for a reasonable period afterward to fulfill our legal and operational obligations. Transaction records, betting history, and KYC documents are typically retained for a minimum of five years to comply with financial and anti-money-laundering regulations.

If you close your saranapoker account, we will delete your personal information within thirty days, except where we are legally required to retain certain records. Backup copies of deleted data may persist in our archive systems for a limited time but will not be accessible for normal business purposes.

How We Protect Your Data on saranapoker

We protect your information through encryption (SSL/TLS protocols), secure password hashing, and multi-factor authentication options. Our data centers are protected by physical security measures, and access to saranapoker systems is restricted to authorized employees on a need-to-know basis.

We conduct regular security audits and penetration testing to identify and remediate vulnerabilities. However, no security system is perfect; we cannot guarantee absolute protection against all cyber threats. If we detect a data breach that affects your information, we will notify you promptly and provide guidance on steps you can take to protect yourself.

Contact Us About Your saranapoker Privacy

If you have questions about this privacy policy, concerns about your data, or wish to exercise your rights, contact our support team via the in-app help menu, email, or the contact form on our website.

We take your privacy seriously and will address your inquiry within a standard business window. If you are unsatisfied with our response, you may escalate your complaint to your local data-protection authority or regulatory body.

This privacy policy is effective as of its last updated date and applies to all saranapoker users worldwide. We may update this policy from time to time to reflect changes in our practices or legal requirements. Significant updates will be communicated to you via email or in-app notification. Your continued use of saranapoker after any update constitutes acceptance of the revised policy.